RMS Support Information

At InterAct, support of customers is paramount.

InterAct RMS Online

• Electronic Support Requests may be submitted directly from the application under the HELP tab.
• Customers may purchase phone support with our Enhanced or Premium Support Offerings if desired. Enhanced phone support is available via 877-257-6879.

Application Links:

• Online RMS – Production
• Online RMS – Training (non-production system used for training new users)

InterAct Onsite

• Electronic Support Requests are submitted directly from the application under the HELP tab.
• Enhanced phone support is available via 248-782-6404.
• Additional InterAct Onsite information is available here.

InterAct Enterprise RMS

• Login to Submit Electronic Support Requests
  • You must register to use the online support system. Once registration has been submitted, support staff will process the request. Upon approval, you will be sent an email containing the necessary online support access information.  Register Here.
  • Forgot your password?
• Software Downloads (premise installations only)
• Enhanced phone support is available via 877-257-6879.

Application Links:

• InterAct Enterprise RMS (Classic) – Native Mode (Troubleshooting Guide)
• InterAct Enterprise RMS (Classic) – Customer Citrix Portal

Additional Support Tools

• Launch Live Assistance
  • Please use “Live Assistance” ONLY WHEN INSTRUCTED by an InterAct support staff technician.  If you use “Live Assistance” on your own, a technician will not be available to help you.  “Live Assistance” is a support tool that allows InterAct support technicians to view your screen.
  • Note: “Live Assistance” requires the Sun Java Plugin
• File Upload/Download Utility